RunCue
Refund and Cancellation Policy
Cancel anytime. Your first subscription charge is refundable within 14 days.
Effective July 14, 2026 · Last updated July 14, 2026Cancel anytime
The billing owner can open Manage subscription in the RunCue control room and manage the membership through their Gumroad purchase library. Cancel before the next renewal date to stop future charges.
What cancellation changes
Cancellation stops future recurring charges. Unless a refund is issued or law requires otherwise, paid features remain available through the end of the billing period already purchased. After that, the room controls lock unless another paid plan is active. Cancel before the renewal date shown in your purchase library to avoid the next charge.
14-day first-charge refund
If RunCue is not a fit, request a full refund of your first Pro or Team subscription charge within 14 calendar days of that charge. Send the request from the address used at Checkout and include the Gumroad receipt number or the RunCue room ID. Approved refunds return to the original payment method; bank processing times vary.
Renewals and exceptions
Renewal charges are normally non-refundable once a new billing period begins, except where required by law or when RunCue confirms a duplicate charge, billing error, or material service failure. If a refund is issued for a current period, paid access may end when the refund is processed.
Request a refund
Email hello.runcue@gmail.com. We aim to acknowledge complete requests within two business days. This policy does not limit rights that cannot legally be waived.